REFUNDS & RETURNS:
To Our Valued Customer,
If you have a problem with content you recently bought in the Oculus Store or our VREvENT website , you can request a refund. Learn more about the refund policy by visiting Oculus Content Refund Policy for your Oculus device at www.Oculus.com and or email us at Support@vr360.Space.
VREvENT is a supporter of Oculus brand, we want to offer the best Refund Policy as well. We use third party service providers to Service our loyal customers and the below VR headsets to allow the best experience with our solutions. Oculus Quest, Oculus Rift S, and Oculus GO Content Refund Policy.
We will refund many digital purchases you’ve made through Oculus for any reason if the request is made within fourteen days of the purchase date and you have engaged with the content for less than two hours. Our policies surrounding these refunds are described more below. Even if you don’t qualify for a refund under this Policy, you may be able to receive a refund by contacting Support@VR360.space. For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.
The refund program described in this Policy may end at any time for any reason. For users who have made eligible purchases up to and through the last day of availability of this refund program, refund requests under this Policy will be considered as if the policy were still in effect, up to fourteen days after this Policy has closed. What Kind of Digital Content Is Eligible for Refunds?
You may return apps, games, and many experiences purchased through Oculus for Oculus GO, Rift S, and Quest for any reason, so long as you submit your request within fourteen days of purchase and you have engaged with the content for no more than two hours.
We are not able to offer refunds on certain categories of content through our automated systems at this time. If you would like to request a refund for VREvENT content, which is outlined further below, please contact us at Support@vr360.Space.
What Kind of Digital Content Is Not Eligible for Refunds? We do not offer refunds on purchases of: Movies, bundles, content purchased as part of a bundle, or content downloaded or purchased inside of apps (DLC and in-app purchases, respectively) of content made outside of the Oculus platform. Where you have purchased items outside of the Oculus platform, additional third-party terms and conditions may apply.
Please consult these policies for more information. If the refund request is made more than fourteen days after the date of purchase if you have interacted with content for more than two hours of previously refunded content
Which Device Should I Use to Request a Refund? To qualify for a refund, you must submit your request from the same device you used to purchase the app. For eligibility, you cannot have cleared your data after purchasing the app, before requesting the refund. If you purchase content that can be enjoyed on multiple VR devices, the relevant refund policy is the one covering the device you used to purchase the content. For example, if you purchase a game on an Oculus device, then this Policy governs, even if you can play the game on both Samsung Gear VR and Oculus Rift.
What Happens When I Request a Refund? When you initiate a refund request, you will lose your access to the app while we process your request. During that time, you will not be able to interact with the app or any content or purchases you’ve made within it. If your refund request is denied, you will regain access to the app.
How Long Do Refunds Take? It typically takes us no more than five days to review, verify, and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we will credit you through your original payment method(s).
How Do I Request a Refund? You may initiate a refund request by contacting us at Support@vr360.space.
Why Was My Refund Request Denied? Our refund system will not grant refund requests if they fall within any of the exceptions set out above. If you would like to return content that is not eligible for a refund under this Policy, or if you feel that you are otherwise entitled to a refund, please contact us at Support@vr360.Space.
Cancellation of VREvENT Hosted Events. You may cancel, with no charge, any VREvENT Ticketed Event within 24 hours of the time it is confirmed by Owner. Owner will refund fifty-percent (50%) of the total ticket purchase price for any Subsciber / Purchaser cancellation occurring after 24 hours of the confirmation and up to seven (7) calendar days before the date of the VREvENT Hosted Event, No refund will be issued If you cancel within seven (7) calendar days of the VREvENT Hosted Event.
Nothing in this Policy shall affect your statutory rights. COMPLIANCE INQUIRIES and all other questions, comments or concerns: firstname.lastname@example.org
Please refer to our Valued Partners online Terms, Conditions & Privacy Statements at these related web links: https://privacy.microsoft.com/en-US/privacystatement https://www.lindenlab.com/tos https://www.sansar.com/terms https://www.oculus.com/legal/terms-of-service
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